Last updated: 26 September 2026. This page explains how to request help with a Nookavelle Living order. Your rights under applicable Kenyan law remain unaffected.
Problems with an order
If furniture arrives damaged, is faulty, or is different from what you ordered, please contact us as soon as you can at sales@nookavelle.com or +254 713 590 510. Include your order number, a description of the issue, and clear photographs if useful. We will review the issue and explain the available repair, replacement, return, or refund options in line with your legal rights.
Change of mind and eligibility
For a change-of-mind request, contact us before returning an item. We will confirm whether the item is eligible, its condition requirements, the return destination, and any collection or return delivery cost before you send it. Made-to-order, customised, assembled, or used items may have different conditions, which we will explain for the relevant order. This does not limit remedies for faulty or misdescribed goods.
How returns and refunds work
Please do not send furniture to our premises without arranging the return with us first. Keep the item and its parts safe while we review your request. If we approve a refund, we will confirm the amount, method, and timing with you. The original payment method and payment provider may affect when funds appear in your account. Delivery or collection charges will be explained for the specific case.
Contact
Nookavelle Living, Kenbro Business Park, Mlolongo, Nairobi, Kenya. Email sales@nookavelle.com; call or WhatsApp +254 713 590 510.